Return Window
Eligible unopened products may be returned within 30 days of delivery unless a product page, promotion, or local requirement states otherwise.
Returns and Refunds
Returns and Refunds
A straightforward return process designed to keep Peppluma customer care clear and fair.
Product Condition
Returned products should be unused, unopened, and in their original packaging. For safety and resale reasons, opened, altered, or temperature-sensitive products may not be eligible for return.
How to Start a Return
Contact support with your order number, email address, product name, and reason for return. Our team will confirm eligibility and provide return instructions.
Refund Timing
Approved refunds are processed after the return is received and reviewed. Bank or card processing times may vary depending on the payment provider.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact support within 7 days of delivery with photos of the package and product so we can review the issue quickly.
Last updated: May 23, 2026. This page is provided for customer clarity and should be reviewed by the store owner before final legal publication.