Order Processing
Orders are usually prepared within 1 to 3 business days after payment confirmation. During launches, holidays, or promotional periods, processing may take slightly longer.
Shipping Info
Shipping Information
Clear fulfillment timelines, tracking expectations, and delivery guidance for Peppluma orders.
Delivery Timing
Estimated delivery windows depend on the destination, carrier availability, customs review, and local delivery conditions. Tracking details are shared when available.
Shipping Accuracy
Customers are responsible for entering a complete and accurate shipping address. If an address needs correction, contact support as soon as possible before the order leaves the warehouse.
Customs and Import Duties
International orders may be subject to customs review, taxes, duties, or import fees required by the destination country. These costs are the responsibility of the recipient unless otherwise stated at checkout.
Lost or Delayed Parcels
If tracking has not moved for an unusual period, contact support with your order number. We will review the shipment status and help with the next available carrier process.
Last updated: May 23, 2026. This page is provided for customer clarity and should be reviewed by the store owner before final legal publication.